Home   |   About Bucks   |   Site Map     Twitter Facebook

Government

Community Services

Consumer Protection

Main - At Your Service - Committee - Consumer Links - Consumer News - Consumer Tips - Consumer Complaint Form -  Metric - Resolving a Problem - Troubleshooter - Sample Thank You Letter - Sample Complaint Letter  -   
Weights & Measures - Weights & Measures Complaint Form 

           

Businesses and Workplaces

Plan, Prepare, and Respond

CDC Business Guidelines with FAQ for business to reopen:

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/businesses-employers.html

Pennsylvania business specific issues:
Department of Community and Economic development  

https://dced.pa.gov/

The Department of Consumer Protection encourages businesses who are reopening to follow the CDC Business Guidelines.  These guidelines are designed to protect employees, customers, and the general public.  Accordingly, businesses retain all rights to refuse service to those who do not follow mitigation procedures which are in line with these guidelines. Bucks County Businesses looking for further guidance or with questions can 1-800-942-2669 or e-mail: consumerprotection@buckscounty.org 

Bucks County is moving to the Green Phase on June 26th. Below is Business & Activity Guidance for Green Phase.

Green Phase - Business & Activity Guidance

HOW TO FILE A CONSUMER COMPLAINT:
Office Location:
The Almshouse
1260 Almshouse Rd., 4th Floor
Doylestown, PA 18901


Click here forConsumer Tips and Brochures Logo...

To file a consumer complaint please complete either our online consumer complaint form, link above, or complete our printable consumer complaint form, PDF link below.
*If using our printable form you can use the PDF fill and sign feature, save a copy to your computer, and e-mail the form to our office. Please also include a copy of all supporting documentation that would help us in mediating your complaint.

Consumer Complaint Form (PDF) 
The Almshouse


Speaker/Presentation Request Form 
(Please e-mail, mail, or fax completed form)

If you have a question or concern for our
Consumer Investigators, please email us at: 
consumerprotection@buckscounty.org

Mission
The mission of the Bucks County Office of Consumer Protection/Weights and Measures is to create and keep a fair and equitable marketplace for consumers as well as businesses. From home improvement issues to mulch deliveries, from rebates to home oil deliveries, we cover it.

We conduct mediation of all consumer complaints against businesses, whether in or out of Bucks County. The department also performs investigation and coordination of complaints with other enforcement agencies for possible criminal action.

The Consumer Protection and Weights and Measures Department exists to protect your rights as a consumer by providing valuable information about the laws that govern how businesses conduct themselves and by advocating for your rights when needed.

From the Director
As the Director of this unique and diverse department, it is an honor to serve all residents of Bucks County.

Helping people find solutions to difficult situations is the agency's specialty. Problems may include faulty products; incomplete or unsatisfactory home repairs; statements that goods and services are of a particular standard, quality, style or model when they are not; mail order and telemarketing problems; the advertising of goods and services without intent to sell or sell as advertised; false statements that services, parts, or repairs are needed; guarantees or warranties which do not honor a product or service; violations of landlord-tenant law, mobile home park laws, or security deposits; weighing, measuring, and timing devices at service stations and stores; any commodity which appears to be short weight.

Our office receives over 6,000 consumer calls yearly, and we are available to participate in events or supply speakers to any organizations that would be interested in learning more about what the Office of Consumer Protection, Weights and Measures can do for them.

Our competent staff members are available to answer your consumer questions, concerns or comments. We are committed to maintaining a fair marketplace for Bucks County consumers and businesses alike.

Michael Bannon 
Bucks County Consumer Advocate 
and Chief Sealer

Department of Consumer Protection / Weights and Measures 
Michael D. Bannon, 
Director 
The Almshouse Building
1260 Almshouse Rd., 4th Floor
Doylestown, PA 18901
Phone: 215-348-6060 or 1-800-942-2669
Fax: 267-885-1420
email: consumerprotection@buckscounty.org