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JOB TITLE:

Dispatcher Trainee

JOB CODE:

405

DEPARTMENT:

Emergency Communications

UNION:

03

FLSA STATUS:

Non-Exempt

GRADE:

 

POSITION SUMMARY:

Receives instruction and fulfills the training requirements regarding public safety communication to qualify for a permanent position as a Dispatcher I.  The primary goal is to successfully complete the Department of Emergency Communications telecommunicator training program to become compliant with current local, state and national standards of care for public safety communications center personnel.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Responsible to complete the Department of Emergency Communications training modules covering the duties of the Dispatcher I.
  • Responsible to complete the APCO (Associated Public Safety Communications Officials, Inc.) Basic Telecommunicator and Emergency Medical Dispatch training modules.
  • Responsible to complete the American Heart Association-Healthcare Provider CPR (Cardio-Pulmonary Resuscitation) training modules.
  • Responsible to complete the U.S. Department of Transportation course on Hazardous Materials Recognition and Identification training modules.
  • Responsible to complete the Department of Emergency Communications Dispatch Simulations training modules.
  • Responsible to complete the Department of Emergency Communications OJT (On-the-Job-Training, on-console) modules.
  • Responsible to complete the Federal Emergency Management Agency (FEMA) incident command system and related modules (IS-700 NIMS Introduction and IS-100 Introduction to Incident Command.).
  • Responsible to complete and pass the Pennsylvania Emergency Management (PEMA) 9-1-1 dispatcher examination.
  • Completion involves the individual attaining a satisfactory or higher rating by prescribed testing and evaluation documentation.The department provides all equipment, materials, policies, procedures and instruction for the student.
  • Upon successful completion of the training program, responsible to perform the duties o f a Dispatcher I.
  • Reports unusual conditions or questionable items to the supervisor.
  • Obeys all county and departmental regulations as well as safety rules.
  • Ability to deal tactfully and professionally with the public and system users during their training period, during non-emergency, and emergency situations.
  • Ability to speak clearly as well as read and write English.
  • Ability to understand messages from multiple input sources and perform multiple tasks while operating computer, radio, and telephone equipment.
  • Performs similar or related duties as required.

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or equivalent. Ability to type a minimum of 30 wpm.
  • The incumbent must pass a County background check with no record of criminal convictions.
  • Valid Pennsylvania Driver’s License, or the ability to obtain one within six months of appointment.

Position: Dispatcher Trainee

Functional Requirements:

Physical Demands: (Check all that apply)

Balancing



Stooping



Pushing


Climbing


Crouching


Pulling

X

Crawling


Kneeling


Handling

X

Standing

X

Sitting

X

Talking

X

Turning

X

Reaching

X

Hearing

X

Seeing

X

Color Vision

X

Depth Perception


Mobility



Lifting: (Check one)

Carrying: (Check one)


A) Light

(20-25 lbs)


X

A) Light

(10-25 lbs)


B) Medium

(25-50 lbs)


B) Medium

(25-50 lbs)


C) Heavy

(50-100 lbs)


C) Heavy

(50-100 lbs)


D) Very Heavy

(over 100 lbs)


D) Very Heavy

(over 100 lbs)

Aptitudes: (Check all that apply)

Form perception

X


Problem solving

X

Motor coordination

X

Working speed (ex.wpm)

X

Finger dexterity

X

Manual dexterity

X

Computer/VDT ability

X

General learning ability

X

Clerical perception

X


Environmental Conditions: (Check all that apply)

Extreme cold



Extreme heat


Temperature changes

X

Wet conditions


Humid conditions


Exposure to fumes


Exposure to blood and body fluids


Noise

X

Exposure to chemicals


Poor ventilation


Inclement weather conditions;

Inside/outside weather conditions


 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


APPLY NOW

Human Resources - Bucks County Courthouse Complex

50 North Main Street
Doylestown, PA 18901
Monday through Friday 7:30 am to 5:00 pm
Phone: 215-348-6546

Neshaminy Manor
1660 Easton Road
Warrington, PA. 18976
Monday through Friday 8:30 am to 4:30 pm
Phone: 215-345-3205

The County of Bucks is an Equal Opportunity Employer and has an EEO Utilization Report that is available through the Human Resources office or online.  Click Here for the Bucks County EEO Utilization Report.