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JOB TITLE:

Support Caseworker

JOB CODE:

0367

DEPARTMENT:

Domestic Relations

UNION:

05

FLSA STATUS:

Non-Exempt

GRADE:


POSITION SUMMARY:

The primary function of this job is to perform casework and/or support processing duties as may be assigned.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Ability to learn and perform complex support case processing tasks and related clerical tasks within the framework of established office procedures.
  • Define problems, collect data, establish facts and draw valid conclusions.
  • Ability to work independently on difficult or complex clerical tasks without constant direct supervision.Ability to plan and organize your assigned work duties and work priorities within established parameters.
  • May be assigned to perform various financial, auditing, adjusting and reviewing of lists, reports and cases in accordance with Bucks County Domestic Relations operational policies and procedures.
  • Work effectively with other public and private agencies and institutions.
  • Organize and schedule cases for conferences and/or court, including case maintenance.
  • Learn and use the statewide child support computer system (PACSES) as well as the County computer system.
  • May be assigned to various professional staff, a specific work/caseload or to certain types of support case processing activities working individually or as part of a team.
  • Perform the duties of a lead caseworker in a unit; oversee the distribution and satisfactory performance of the assigned work and evaluate data and work performance as required.
  • Communicate with other states on interstate child support orders, monitor assigned caseload and perform required duties in accordance with Bucks County Domestic Relations policies/procedures, state and federal laws, rules and regulations.
  • Perform intake-related client interviews and preparations of appropriate support petitions, parent locate requests, letters and other related duties as needed.
  • Research case information and follow up within established office procedural time frame.
  • Perform support payment account maintenance duties and support payment account adjustment and/or audit duties.
  • Perform Parent Locate research activities and related duties for the purpose of establishing child support orders, spousal support orders, paternity or enforcement of an existing support order.
  • Enter/retrieves data on the statewide child support enforcement computer (PACSES) and related systems as well as on the county computer system.
  • Answer and address telephone inquiries from the public, clients, attorneys and other agencies or offices in a high-volume, stressful work environment.Client contact may be performed in person, at an office counter or by telephone or written communication.
  • May be assigned to perform or assist with special projects.
  • Train new employees in like positions.
  • Follows State, County and Department security requirements, policies and procedures; understands and adheres to security plans, emergency procedures, and confidentiality policies; helps to provide a safe and secure environment for self, co-workers, and clients; takes measures to secure data and client information; keeps updated on all safeguards and security programs.
  • Will be assigned as a trainer as needed.
  • Other duties may be assigned.

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Any combination of experience and training that affords the applicant an opportunity to gain the above listed knowledge, skill and ability.

  • High school diploma or equivalent.
  • Computer keyboarding skill of 35 wpm.
  • Work experience in a business, legal or court environment preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to stand; walk; reach with hands and arms; and talk and hear.  The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

CLICK HERE TO APPLY NOW

Human Resources - Bucks County Courthouse Complex
50 North Main Street
Doylestown, PA 18901
Monday through Friday 7:30 am to 5:00 pm
Phone: 215-348-6546

Neshaminy Manor
1660 Easton Road
Warrington, PA. 18976
Monday through Friday 8:30 am to 4:30 pm
Phone: 215-345-3205

The County of Bucks is an Equal Opportunity Employer and has an EEO Utilization Report that is available through the Human Resources office or online.  Click Here for the Bucks County EEO Utilization Report.