Automobiles - Repairs
Chossing the Right Shop
Learn about good shops before you need one, so you won't
have to choose a shop at the last minute and in a rush.
Get recommendations from family and friends about good experiences they've
had with repair shops or mechanics.
Make sure the shop you choose is capable of the type of repair
If you have a warranty that covers the repair, make sure
the shop will honor it, and is authorized to make the repair
under the warranty,
Comparison-shop for prices, as there can be large differences
in charges among repair facilities.
Pennsylvania Auto Regulations
Pennsylvanians are protected by the Automotive Industry Trade
Practices regulations, which detail consumers' rights
when having a car repaired. The regulations provide that a repair
- Obtain the consumer's written or verbal authorization
before charging for repairs.
- Obtain additional authorization from
the consumer before performing repairs which exceed the dollar
amount set by the consumer.
- Inform the consumer whether parts put
on the vehicle are new, used, or reconditioned.
- Disclose, in advance,
any charges for estimates or storage.
- Complete repairs within the
time specified (or within 24 hours of delivery if no time is
- Advise consumers of their right to have replaced parts returned to
- Provide a detailed bill itemizing charges for parts and labor.
Department of Consumer Protection /
Michael D. Bannon
50 North Main Street
Doylestown, PA 18901