Departments

Community Services

Consumer Protection

Mission
The mission of the Bucks County Office of Consumer Protection/Weights and Measures is to create and keep a fair and equitable marketplace for consumers as well as businesses. From home improvement issues to mulch deliveries, from rebates to home oil deliveries, we cover it.

We conduct mediation of all consumer complaints against businesses or individuals, whether in or out of Bucks County. The department also performs investigation and coordination of complaints with other enforcement agencies for possible criminal action.

The government-sponsored program is chaired by The Bucks County Commissioners, and exists to protect your rights as a consumer by providing valuable information about the laws that govern how businesses conduct themselves and by advocating for your rights when needed.  (From left to right: Patricia Medd, Lynn Hanes, Richard Gidlewiski, Michael Bannon and Rebecca Noll.)            

Consumer Protection Week: February 4-9, 2007- Be an Informed Consumer!

From the Director
As the Director of this unique and diverse department, it is an honor to serve all residents of Bucks County.

Helping people find solutions to difficult situations is the agency's specialty. Problems may include faulty products; incomplete or unsatisfactory home repairs; statements that goods and services are of a particular standard, quality, style or model when they are not; mail order and telemarketing problems; the advertising of goods and services without intent to sell or sell as advertised; false statements that services, parts, or repairs are needed; guarantees or warranties which do not honor a product or service; violations of landlord-tenant law, mobile home park laws, or security deposits; weighing, measuring, and timing devices at service stations and stores; any commodity which appears to be short weight.

Our office receives over 8,000 consumer calls yearly, and we are available to participate in events or supply speakers to any organizations that would be interested in learning more about what the Office of Consumer Protection, Weights and Measures can do for them.

Our competent staff members are available to answer your consumer questions, concerns or comments. We are committed to maintaining a fair marketplace for Bucks County consumers and businesses alike.

- Michael Bannon
Bucks County Consumer Advocate
and Chief Sealer