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The Bucks County Department of Emergency Communications is dedicated
to the safety and well being of the emergency services community,
the citizens of Bucks County, as well as those visiting and traveling
through Bucks County.
Emergency Communications Radio Project
It is the mission of the Bucks County 9-1-1 Communications Center
to provide all of our customers accurate, timely and professional
emergency communications services and to maintain a quality of service
meeting the local, state and national standards of care.
We are the vital link between those people who need emergency assistance
and those agencies that provide emergency assistance.
Our customers rightfully demand that we will always deal with them
from the position of TRUTH. No member of the Department of Emergency
Communications will knowingly communicate false, misleading, or inaccurate
information to any system user. All communications will be based
on the facts as communicated to us. We will not assume or allow our
personal feelings to cloud these facts.
Our customers must know that they can TRUST the members of this
Department to pass on any and all information that pertains to requests
for assistance, regardless of their personal beliefs; that no call
for help will be ignored. Everyone in Bucks County has the expectation
when they call for help, help will be sent. It is the duty of every
employee of the Department of Emergency Communications to make that
expectation a reality.
Quality Assurance Survey: This survey was developed as part of a continuing effort to provide the citizens of Bucks County with the best possible service. If you recently experienced the need to call 9-1-1 for emergency assistance, please take a few moments to print a copy of the survey, complete it and return via fax or U.S. mail.
Department of Emergency Communications
Peter D. Ference
Director / 911 Coordinator
Bucks County Department of Emergency Communications / 911 Center
Bucks County Emergency Services Complex
911 Freedom Way
Ivyland, PA 18974