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Dispatcher Trainee (9-1-1)

Exempt: No
Department: Communications
Update: 1/14/2003
Job Code: 405
Union - 03

SUMMARY:
Receives instruction regarding public safety communication in the effort to quality for a permanent position as a Dispatcher I. Main goal is to successfully complete the Department of Communications telecommunicator training program to become compliant with current local, state and national standards of care for public safety communications center personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Rules covering the duties of the Dispatcher I.
  
• Responsible to complete the APCO (Associated Public Safety Communications Officials, Inc.) Basic Telecommunicator training modules.
  
• Responsible to complete the American Heart Association-Healthcare Provider CPR (Cardio-Pulmonary Resuscitation) training modules.
  
• Responsible to complete the U.S. Department of Transportation course on Hazardous Materials Recognition and Identification training modules.
  
• Responsible to complete the Department of Communications Dispatch Simulations training modules.
  
• Responsible to complete the Department of Communications OJT (On-the-Job-Training) modules.
  
• Completion involves the individual attaining a satisfactory or higher rating by prescribed testing and evaluation documentation. The department provides all equipment, materials, policies, procedures and instruction for the student.
  
• Upon successful completion of the training program, responsible to perform the duties o f a Dispatcher I.
  
• Reports unusual conditions or questionable items to the supervisor.
  
• Obeys all county and departmental regulations as well as safety rules.
  
• Performs similar or related duties as required.
  
• High school diploma or equivalent.
  
  QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
• Ability to deal tactfully and professionally with the public and system users during their training period, during non-emergency and emergency situations.
  
• Ability to speak clearly as well as read and write English.
  
• Ability to understand messages from multiple input sources and perform multiple tasks while operating computer, radio and telephone equipment.
  
• Typing Requirements: 30 words per minute.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; and talk and hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.