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Support Specialist

EXEMPT: No
DEPARTMENT: Domestic Relations
UNION: 05
UPDATE: 07/2011

SUMMARY: Primary function is to perform casework and/or support processing duties as may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• May be assigned to various professional staff, to a specific workload or caseload or to certain types of support case processing activities either working individually or as part of a team.
• As needed, may perform intake related client interviews and preparation of appropriate support petitions, parent locate requests, letter, etc.
• May research needed case information and follow-up within established office procedural practices.
• If assigned, may perform support payment account maintenance duties and support payment account adjustment and/or audit duties.
• If assigned, may perform parent locate research activities and related duties aimed at locating absent parents for the purpose of establishing orders.
• As necessary, types letters, forms and documents.
• Enters/retrieves data on the state wide child support enforcement computer (PACSES) and related systems as well as on the County computer system.
• Answers phone inquires from the public, clients, attorneys and other agencies or offices.  Gives routine office procedural information as needed in a high volume, stressful work environment.  Case client contact may be performed in person, at an office or by telephone or written communication.
• Other duties may be assigned as staffing and business demands dictate.
• Ability to work in a high volume, often stressful office work environment.
• Ability to exercise good judgment, courtesy and tact when in contact with the public and clients who may be under a high degree of stress.
• Ability to define problems, collect data, establish facts and draw conditions.
• Ability to learn and perform complex support case processing tasks and related clerical tasks within the framework of established office procedures.
• Ability to work independently on difficult or complex clerical tasks without constant direct supervision.
• Ability to plan and organize your assigned work duties and priorities within established parameters.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or
ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Proficient in ms word, excel, outlook with computer keyboard skills of 35 wpm.
• Work experience in a business, legal or court environment preferred.

Any combination of experience and training that affords the applicant an opportunity to gain the above listed knowledge, skill and ability.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to stand; walk; reach with hands and arms; and talk and hear.  The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The noise level in the work environment is usually moderate.