Departments
Information Technology Division
Donald W. Jacobs
Chief Information Officer |
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The Information Technology Division (ITD) is responsible for all computer-related technology, information systems and services, and data and telephone systems provided to county government departments, the courts and the public. The Chief Information Officer, Donald Jacobs, reports directly to David M. Sanko, the county’s Chief Operating Officer and Managing Director.
Two senior technology managers report directly to the Chief Information Officer. They are the Deputy CIO for Operations and the Deputy CIO for Administration. Operations includes: Help Desk; Desktop; Networking and Production Servers; Infrastructure and Enterprise, and; Applications Development. Administration includes: Business Analysts and Project Management; Finance (with Purchasing, Asset Management, and Telephone Operators); Data Center Production; and Training.
A summary of the responsibilities of these sections follows.
Operations
Bill Waterbury is the Deputy CIO for Operations
Infrastructure and Telecommunications
This group is responsible for the acquisition, development and support of all infrastructure and telecommunications services across the County of Bucks. This encompasses all WAN, LAN and Voice Services and core data center infrastructure as well.
Client Services
ITD develops and maintains both hardware and software systems for all Bucks County agencies including the Court of Common Pleas. This is done through the ITD Client Services group which includes: Help Desk; Desktop, and; Networking and Production Servers. The technologies in use and supported, range from stand-alone PCs used for word processing and spreadsheet applications, to large server-based enterprise systems shared by numerous or even all departments and divisions, and containing terabytes of data. All agencies and departments are linked to share data, use a single county-wide email system and an on-line payroll system.
The rapid pace of technological change within the computer industry has created a challenge for IT organizations everywhere. Bucks County ITD is constantly investigating and applying new technologies (as appropriate) to meet the business needs of the departments and people we serve, while being cognizant of our budgetary responsibilities. Through strict adherence to standards in both software development and hardware areas, ITD continues to support an ever-growing user base with no increase in staff. Tim Smith is the Client Services is Manager.
Application Development
The Applications Development section is responsible for the acquisition, implementation and support of all county computer applications systems and databases, as well as the current office productivity suite (MS Office) as sourced from commercial and governmental software packages and internally-developed systems.
In the absence of the CIO, the Deputy CIO for Operations is first in line.
Administration
Thomas Wright, III is the Deputy CIO for Administration.
Training
The Training Coordinator is a new position, created by the CIO in 2006. The coordinator works hand-in-hand with the Department of Human Resources and provides new employees with group training on the first day of their county 
orientation. The trainer also provides each new employee with individual, desk-side training once a week for one month after initial orientation. Equally important, the Training Coordinator reviews all ITD service call statistics to create specific training programs for county departments. This helps the county’s staff remain as current and proficient as possible. It also reduces the number of help and service calls they need to make. In addition, the Training Coordinator is the Executive Trainer providing one-on-one training to any and all of the county’s VIP staff. Randall Miller is the training coordinator.
Data Center Production
Within the Data Center Production there is the Legacy Operations group, headed by Bob Strassler and the mainframe or Computer Operations group headed by Tom Burns.
Legacy Operations keeps all the legacy services running smoothly behind the scenes and also provides the general public with certain reports and data. The information provided in these reports is expressly regarded as non-confidential material. Reports are supplied at a fee to the requestor / recipient and thus generate revenue for the county. This helps ITD keep taxpayer costs to a minimum.
The Computer Operations group keeps all the data center systems running well. They are responsible for successfully and continuously operation of the 24 by 7 functions of more than thirty (30) legacy applications with their supporting databases and files.
Finance
The Financial Services group, headed by the Financial Manager Sue Conrad, is responsible for ITD’s budget and payroll, hardware and software lifecycle, vendor contracts, the development of statistical measures of financial and managerial performance and the telephone operators.
Business Analysts and Project Management
The Business Analyst / Project Management (B.A./P.M.) group, headed by the B.A. Coordinator is responsible for the overall planning, delivery and quality of ITD services provided to their respective client communities. The B.A. Coordinator oversees the daily activities of the other B.A.’s and Project Managers.
County of Bucks-Partnership for I.T. Service Excellence
County of Bucks- I.T. Organizational Chart
Information Technology Division
Donald W. Jacobs
Chief Information Officer
Administration Building
7th Floor
55 E. Court St.
Doylestown, PA 18901
Email: CIO@co.bucks.pa.us |
Attention vendors and visitors:
When planning a visit to the
ITD in person, please note that between Memorial Day and Labor Day, we enjoy a general dress code of high end business casual.
Thank You |