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Consumer Complaint Form

Consumers with a complaint against a business should fill in the information requested below and send it to the Bucks County Consumer Protection office. When the department receives your complaint, it will be assigned to an Investigator and you will be notified. The Investigator will mail a copy of your complaint to the business and ask for a reply. Many companies will, at this point, resolve customer complaints.

The Department Investigator will attempt to mediate matters which the consumer and business cannot resolve. If mediation is unsuccessful, you will be notified that the Department can take no further action since it cannot act as a private citizen's attorney. In the case of criminal fraud, the Department will coordinate efforts with the Consumer Fraud division in the District Attorney's office.

Before completing the electronic complaint form, please make sure you have followed our guidelines:

• Have you sent the business a letter or an email addressing the problem?
• Do you have copies of all relevant documents?

You can also fill out the printable form (click here), print and mail, fax or scan in and email with all your relevant documents.

Has a Lawsuit been filed in Small Claims Court?	Yes No
Has an attorney been retained?	Yes No
If the answer to either or both of the questions above is "YES," to avoid a conflict of actions, this office cannot intercede on your behalf.
Name:
Address:
City:
State:
Zip:
Home Phone:
Cell Phone
Work Phone:
Email:
Optional: Are you over age 60?	Yes No
Complaint Information
Company Name:
Address:
City:
State:
Zip:
Phone:
Please explain your complaint. Be sure to include dates, prices, company contact person, and any other important details.
What do you feel is a fair solution to this problem?
List any other agencies that you have sent this complaint to coordinate our efforts on your problem
Please provide copies of all relevant documents by using one of the following methods: Email to: consumerprotection@co.bucks.pa.us Fax to: 215-348-4570 or Print this document and mail it along with copies of your documents to: Department of Consumer Protection 50 N. Main Street Doylestown, PA 18901

 

 

 

 

 

 

Lower Bucks Units:	Upper Bucks Unit:
600 Louis Drive, Suite 100 Warminster, PA  18974 Phone: (215) 444-2600 Fax: (215) 444-2602	261 California Drive, Suite 3 Government Services Center Quakertown, PA 18951 Phone: (215) 529-7081 Fax: (215) 529-7138