Departments
Community Services
Consumer Protection
Bucks County Consumer Protection in the News
Watch "Gas Pumps to be Inspected by Employees?" a special report from NBC 10, May 7, 2011
Watch "Troubled Window Wizards May Face Charges," a special report from Fox 29
Watch "Getting Nailed at the Pump," a special report from NBC 10 on what to watch for at the Gas Station, April 20, 2011
Watch "Complaints Over Paid, But Undelivered Gravestones," Special Report from Channel 6 ABC, Friday, September 24, 2010 |
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Home Improvement Contractors: What to look for--Michael Bannon on Comcast Newsmakers, May 5, 2011
Door to Door Scams and Other Consumer Issues -- Michael Bannon on Comcast Newsmakers, June 3, 2010
Consumer Rights -- Michael Bannon on Comcast Newsmakers, February 4, 2010 |
Mission
The mission of the Bucks County Office of Consumer Protection/Weights and
Measures is to create and keep a fair and equitable marketplace for consumers
as well as businesses. From home improvement issues to mulch deliveries, from
rebates to home oil deliveries, we cover it. |
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We conduct mediation of all consumer complaints against businesses or individuals,
whether in or out of Bucks County. The department also performs investigation
and coordination of complaints with other enforcement agencies for possible
criminal action.
The government-sponsored program is chaired by The Bucks County Commissioners,
and exists to protect your rights as a consumer by providing valuable information
about the laws that govern how businesses conduct themselves and by advocating
for your rights when needed.
From the Director
As the Director of this unique and diverse department, it is an honor to serve
all residents of Bucks County.
Helping people find solutions to difficult situations is the agency's specialty.
Problems may include faulty products; incomplete or unsatisfactory home repairs;
statements that goods and services are of a particular standard, quality, style
or model when they are not; mail order and telemarketing problems; the advertising
of goods and services without intent to sell or sell as advertised; false statements
that services, parts, or repairs are needed; guarantees or warranties which
do not honor a product or service; violations of landlord-tenant law, mobile
home park laws, or security deposits; weighing, measuring, and timing devices
at service stations and stores; any commodity which appears to be short weight.
Our office receives over 8,000 consumer calls yearly, and we are available
to participate in events or supply speakers to any organizations that would
be interested in learning more about what the Office of Consumer Protection,
Weights and Measures can do for them.
Our competent staff members are available to answer your consumer questions,
concerns or comments. We are committed to maintaining a fair marketplace for
Bucks County consumers and businesses alike.
- Michael Bannon
Bucks County Consumer Advocate
and Chief Sealer
Department of Consumer Protection /
Weights
and Measures
Michael D. Bannon
Director
50 North Main Street
Doylestown, PA 18901
Phone: 215-348-7442
Fax: 215-348-4570
Canny Consumer Hotline 1-800-942-2669
UB Government Services Office: 215-529-7290